Packaging & Shipping

Afraid of receiving breakage goods?

Have no trust in third-party expedition due to carelessness?

Then trust in us and worry no more, because we are ensuring every packaging is safe enough to handle by them. Even when you receive a broken good, we will send the new one for you with free delivery fee. T&C Applied.


Freight Service Recommendations

We will recommend to use SiCepat due to good performance of delivering goods.

For bulk order, we recommend train service due to costing and safer.

Any recommendations for freight service are welcomed.


Product Returns & Exchanges

·        Damage Policy

Any damage that occur during shipping must be reported within 5 days to lumosh.ceramic@gmail.com

Please attach your invoice code & pictures of the damaged goods in your email.

We are only exchanging goods due to carelessness of the freight service.

·        Exchange & Refund Policy

Product exchanges are allowed for items that are falsely described from your purchase.

Any unexpected irregularity occur during usage, can be discussed with Us.

We might ask you to return it to Us for further observation, and if it happen caused by the flaw or our production, We will exchange it with new product.